«

Feb 14

Print this Post

What happens when you ask Twitter for help

Here is my Tweet message conversation with Twitter.  I won’t bore you with the thousands of words wasted on email communication:  Thanks Twitter.  You’ve let my account be hacked and you won’t listen to me as I ask you to help me get it back.  If I was a hacker I’d be as happy as a pig in sh*t.

 

Thanks Twitter.  Happy Valentine’s Day

 

@TwitterSupport
  1. Twitter Support

    Hi, this is the Twitter Support bot. Let’s go through a few questions so I can make sure to get the right information to our support team. First, select the issue you need help with from the list below.

     
  2. Rosie Writes Havenbury

    Account

  3. Twitter Support

    Select the issue from the list below that best describes the type of help you need.

     
  4. Rosie Writes Havenbury

    Login issues

  5. Twitter Support

    Enter the username you want us to investigate, and be sure to include the “@” symbol.

     
  6. Rosie Writes Havenbury

    WAS mine. I used it, tweeted from it and built followers until a few months ago. It is my real name, my writing name, I have a website… but it was hacked and the login details were changed to a user in Pakistan who is now spamming MY followers (other writers, check it out). I am going around in circles with online forms. Please just help me get it back please i.e. allow me to reset the login email and mobile to my own again.

  7. Twitter Support

    I’m not able to locate that account. Select from below to try again or go back to the main menu.

     
  8. Rosie Writes Havenbury
  9. Twitter Support

    I’m not sure what you mean. Try selecting one of the options from the list below in order to get started.

     
  10. Rosie Writes Havenbury

    I have explained. is mine. It was hacked and the login details were changed. I can’t get access. The hacker is spamming my followers.

  11. Twitter Support

    I’m not sure what you mean. Try selecting one of the options from the list below in order to get started.

     
  12. Rosie Writes Havenbury

    WAS mine. I used it, tweeted from it and built followers until a few months ago. It is my real name, my writing name, I have a website… but it was hacked and the login details were changed to a user in Pakistan who is now spamming MY followers (other writers, check it out). I am going around in circles with online forms. Please just help me get it back please i.e. allow me to reset the login email and mobile to my own again.

  13. Twitter Support

    I’m not sure what you mean. Try selecting one of the options from the list below in order to get started.

     
  14. Rosie Writes Havenbury

    Rosie Writes Havenbury WAS mine. I used it, tweeted from it and built followers until a few months ago. It is my real name, my writing name, I have a website… but it was hacked and the login details were changed to a user in Pakistan who is now spamming MY followers (other writers, check it out). I am going around in circles with online forms. Please just help me get it back please i.e. allow me to reset the login email and mobile to my own again.

  15. Twitter Support

    I’m not sure what you mean. Try selecting one of the options from the list below in order to get started.

     
  16. Rosie Writes Havenbury

    Rosie Writes Havenbury WAS mine. I used it, tweeted from it and built followers until a few months ago. It is my real name, my writing name, I have a website… but it was hacked and the login details were changed to a user in Pakistan who is now spamming MY followers (other writers, check it out). I am going around in circles with online forms. Please just help me get it back please i.e. allow me to reset the login email and mobile to my own again.

  17. Twitter Support

    I’m not sure what you mean. Try selecting one of the options from the list below in order to get started.

     
  18. Rosie Writes Havenbury

    Rosie Writes Havenbury WAS mine. I used it, tweeted from it and built followers until a few months ago. It is my real name, my writing name, I have a website… but it was hacked and the login details were changed to a user in Pakistan who is now spamming MY followers (other writers, check it out). I am going around in circles with online forms. Please just help me get it back please i.e. allow me to reset the login email and mobile to my own again.

  19. Twitter Support

    I’m not sure what you mean. Try selecting one of the options from the list below in order to get started.

     
  20. Rosie Writes Havenbury

    Rosie Writes Havenbury WAS mine. I used it, tweeted from it and built followers until a few months ago. It is my real name, my writing name, I have a website… but it was hacked and the login details were changed to a user in Pakistan who is now spamming MY followers (other writers, check it out). I am going around in circles with online forms. Please just help me get it back please i.e. allow me to reset the login email and mobile to my own again.

  21. Twitter Support

    I’m not sure what you mean. Try selecting one of the options from the list below in order to get started.

     
  22. Rosie Writes Havenbury

    Impersonation

  23. Twitter Support

    Who is being impersonated? Please select an option below.

     
  24. Rosie Writes Havenbury

    Me

  25. Twitter Support

    Enter the username you want us to investigate, and be sure to include the “@” symbol.

     
  26. Rosie Writes Havenbury

    Rosie Writes Havenbury WAS mine. I used it, tweeted from it and built followers until a few months ago. It is my real name, my writing name, I have a website… but it was hacked and the login details were changed to a user in Pakistan who is now spamming MY followers (other writers, check it out). I am going around in circles with online forms. Please just help me get it back please i.e. allow me to reset the login email and mobile to my own again.

  27. Twitter Support

    I’m not able to locate that account. From the options below, please select “Try again”, or “Home” to go back to the main menu.

     
  28. Rosie Writes Havenbury

    Try again

  29. Twitter Support

    Enter the username you want us to investigate, and be sure to include the “@” symbol.

     
  30. Rosie Writes Havenbury

    WAS mine. I used it, tweeted from it and built followers until a few months ago. It is my real name, my writing name, I have a website… but it was hacked and the login details were changed to a user in Pakistan who is now spamming MY followers (other writers, check it out). I am going around in circles with online forms. Please just help me get it back please i.e. allow me to reset the login email and mobile to my own again.

  31. Twitter Support

    I’m not able to locate that account. From the options below, please select “Try again”, or “Home” to go back to the main menu.

     
  32. Rosie Writes Havenbury

    Try again

  33. Twitter Support

    Enter the username you want us to investigate, and be sure to include the “@” symbol.

     
  34. Rosie Writes Havenbury
  35. Twitter Support

    If there is additional information you can provide, please select “I have more information.” You can skip this step and complete your report by selecting “Submit”.

     
  36. Rosie Writes Havenbury

    Rosie Writes Havenbury WAS mine. I used it, tweeted from it and built followers until a few months ago. It is my real name, my writing name, I have a website… but it was hacked and the login details were changed to a user in Pakistan who is now spamming MY followers (other writers, check it out). I am going around in circles with online forms. Please just help me get it back please i.e. allow me to reset the login email and mobile to my own again.

  37. Twitter Support

    I’m not sure what you mean. Try selecting one of the options from the list below in order to get started.

     
  38. Rosie Writes Havenbury

    Impersonation

  39. Twitter Support

    Who is being impersonated? Please select an option below.

     
  40. Rosie Writes Havenbury

    Me

  41. Twitter Support

    Enter the username you want us to investigate, and be sure to include the “@” symbol.

     
  42. Rosie Writes Havenbury
  43. Twitter Support

    If there is additional information you can provide, please select “I have more information.” You can skip this step and complete your report by selecting “Submit”.

     
  44. Rosie Writes Havenbury

    I have more information

  45. Twitter Support

    Please provide as much detail as possible surrounding your issue to complete your report.

     
  46. Twitter Support

    Please provide as much detail as possible surrounding your issue to complete your report.

     
  47. Rosie Writes Havenbury

    Rosie Writes Havenbury WAS mine. I used it, tweeted from it and built followers until a few months ago. It is my real name, my writing name, I have a website… but it was hacked and the login details were changed to a user in Pakistan who is now spamming MY followers (other writers, check it out). I am going around in circles with online forms. Please just help me get it back please i.e. allow me to reset the login email and mobile to my own again.

  48. Twitter Support

    We appreciate you taking the time to report this to us.  In order to process your request, we require confirmation that the private information you are reporting belongs to you or someone who you are legally authorized to represent. If the reported private information belongs to you, please reply to this message and under penalty of perjury confirm it is your information by stating “I confirm”. If you are reporting on behalf of a person you legally represent: using the link below, please upload a document certifying that you are authorized to act on their behalf (e.g., power of attorney, birth certificate, or proof of parental rights / guardianship for minor children). Before uploading, make sure your document(s) are legible so we can easily access the information. Everything you submit will remain confidential and will be deleted after review. Upload link:   As soon as we receive the requested information from you, I will investigate and get back to you.

     
  49. Twitter Support

    Thank you for reporting this to us. After investigating, I have determined that the account is not in violation of our impersonation policy (). Any documents you may have uploaded to assist in the investigation will be deleted. Unfortunately, I am unable to accommodate individual requests for inactive or suspended . Please consider selecting an available variation for the username you would like.

     
  50. Rosie Writes Havenbury

    But it has been hacked. Am I coming to you with the wrong description of the issue. They are pretending to be me because they stole my account. Surely they can’t steal my account and my followers? Ridiculous.

  51. Rosie Writes Havenbury

    My handle has been stolen. The actual handle has been hacked and new sign in details created. Why do you keep telling me this is fine? How can it be fine? I don’t care if you call it hacked, impersonated, trademark violated… I will call it whatever you want. Please unhack my handle and return it to me. Surely simple?

  52. Twitter Support

    I’m not sure what you mean. Try selecting one of the options from the list below in order to get started.

     
  53. Rosie Writes Havenbury

    Read it! My handle has been stolen. The actual handle has been hacked and new sign in details created. Why do you keep telling me this is fine? How can it be fine? I don’t care if you call it hacked, impersonated, trademark violated… I will call it whatever you want. Please unhack my handle and return it to me. Surely simple?